Refund Policy

1. SaaS Subscriptions (DineSwipe, DentalMate, StitchingMate)

1.1 Monthly Subscriptions

Monthly subscription payments are generally non-refundable. When you cancel a monthly subscription, you will retain access to the service until the end of your current billing cycle. We do not provide prorated refunds for partial months of service.

1.2 Annual Subscriptions

If you purchase an annual subscription and decide to cancel within the first 14 days of the subscription term, we will provide a full refund. After 14 days, annual subscriptions are non-refundable, but you will retain access for the remainder of the annual term.

1.3 Trial Periods

For products offering a free trial period, you will not be charged until the trial period expires. If you cancel before the trial period ends, no charges will be applied.

2. Custom Software Development Services

2.1 Advance Payments

Custom development projects require an advance payment (typically 30-50% of the project total) before work commences. This advance payment secures engineering time and covers discovery and architecture phases. Advance payments are non-refundable once the discovery phase has begun.

2.2 Milestone Payments

Payments made upon the completion of specific project milestones are non-refundable once the milestone deliverables have been approved by the client.

2.3 Project Cancellation

If a client cancels a custom development project mid-way, no refund will be provided for work already completed and billed. The client will receive all source code and deliverables completed up to the point of cancellation, subject to full payment of outstanding invoices for completed work.

3. Exceptional Circumstances

We may, at our sole discretion, offer refunds or account credits in exceptional circumstances, such as:

• Extended service outages directly caused by our infrastructure.
• Billing errors or duplicate charges.
• Failure to deliver agreed-upon custom software specifications.

4. Refund Process

To request a refund, please email support@piriyathu.com with your account details and the reason for the request.

Approved refunds will be processed within 7-10 business days and credited back to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to post the refund.

5. Changes to this Policy

We reserve the right to modify this refund policy at any time. Changes will apply to future purchases and subscriptions, not retroactively to payments already processed.