Privacy Policy

1. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier, and title.
• Contact Data: includes billing address, delivery address, email address and telephone numbers.
• Financial Data: includes bank account and payment card details (processed securely via third-party gateways like Razorpay; we do not store raw card data).
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system.
• Usage Data: includes information about how you use our website, products and services.

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation under Indian Law.

3. Cookies and Analytics

Our website and applications use cookies to distinguish you from other users. This helps us to provide you with a good experience and allows us to improve our software. We use essential cookies for authentication and security, and optional analytics cookies to understand usage patterns.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

5. Third-Party Services

We employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. Key service providers include:

• Cloud infrastructure providers (AWS, GCP, DigitalOcean)
• Payment gateways (Razorpay, Stripe)
• Communication APIs (Meta/WhatsApp Business API)

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements (such as GST compliance under Indian law).

7. Your Rights (Indian IT Act)

Under the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have specific rights regarding your personal information. You may request to review, correct, or delete your data by contacting us.

8. Governing Law

This Privacy Policy is governed by the laws of India. Any dispute arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Alappuzha, Kerala.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Piriyathu LLP

Email: support@piriyathu.com

Alappuzha, Kerala, India